mas4d Privacy Policy

This page describes what we collect when you use mas4d and how we keep that data protected. We operate an online entertainment platform available where local law permits, serving account holders across Indonesia. Your privacy matters to us, and we want you to understand exactly what information we gather, who has access to it, and what rights you have over your data.

Our policy covers all interactions with mas4d—registration, deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, gameplay, withdrawals, and customer support across Jakarta, Surabaya, Bandung, Medan, Semarang, and beyond. We explain third-party processors (payment partners, hosting providers, analytics services), how we use cookies, and how you can request access to or deletion of your personal data.

We do not sell your data to marketers, and we do not share account details with unrelated third parties. Your information stays within our operational ecosystem, encrypted and access-restricted.

What We Collect and How We Use It

Account registration data

We collect your email address, password (hashed, not stored as plain text), full name, date of birth, phone number, and residential address during sign-up. This information is mandatory for account creation and eligibility verification. We use it to authenticate you at login, send account notifications (balance updates, withdrawal confirmations, promotional calendars around Idul Fitri, Idul Adha, Imlek, and Nyepi), and comply with Know Your Customer (KYC) requirements that protect both you and our platform.

Your email is also your primary contact channel. When you initiate a password reset, request withdrawal approval, or report a dispute, we reach you at that address. You can update your email anytime from your account settings.

Payment and transaction data

We log every deposit, withdrawal, and gameplay transaction: amount, date, payment method (e.g., DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), balance before and after, and game or market identifier. This data helps us reconcile accounts, process refunds, detect fraud, and calculate your weekly cashback and tier progression.

Your payment method details (card numbers, wallet IDs, bank accounts) are not stored on our servers. They flow directly to our payment processors—companies like the wallet and bank networks themselves—who handle encryption and PCI compliance. We only store a tokenized reference (a safe alias) so you can initiate future deposits without re-entering your details.

Gameplay and behaviour data

We record your gameplay history: which games you played, bet sizes, spin or hand outcomes, session duration, and aggregate win/loss amounts. This data feeds our platform analytics (to optimize game availability and performance), calculates your loyalty rewards (weekly cashback, tier eligibility), and supports responsible account monitoring (detecting unusual patterns that may indicate fraud or account compromise).

We do not use gameplay data to manipulate outcomes or target you with personalized bonuses. Your tier progression and cashback are automatic—they advance based on your cumulative wagers across all games, not on individual loss streaks or winning patterns.

Communication data

When you contact our support team via in-app chat, email, or WhatsApp, we retain your messages and our responses. This helps us resolve disputes, track request history, and improve support quality. Your support tickets are stored for one year; after that, older conversations are archived and eventually deleted.

Device and connection data

We collect your IP address, device type, browser or app version, and operating system. This helps us diagnose connectivity issues, prevent account abuse (e.g., detecting if one account is accessed from multiple countries within an impossible timeframe), and optimize performance across Android, iOS, and web browsers.

How We Share Your Data

Payment processors

When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, we share the minimum details required with that payment partner: your name, amount, transaction ID, and wallet or account reference. These processors handle their own privacy policies; we recommend reviewing them if you want details on how they manage data beyond our platform.

Hosting and analytics providers

We store account data and gameplay logs on cloud servers, some of which may sit outside Indonesia. Our hosting partners (cloud infrastructure providers) and analytics services (to track site performance and user behaviour in aggregate) have contractual obligations to protect your data and use it only for operational purposes.

Legal and compliance

If we receive a valid legal request (court order, government agency subpoena), we will disclose account information to comply. We do not voluntarily hand data to third parties without legal process.

Cookies and Tracking

We use cookies to remember your login session, store your language preference, and track basic analytics (which pages you visit, how long you stay, where you come from). These cookies are functional and analytical—they do not enable tracking across unrelated websites. You can disable cookies in your browser settings, though this may affect account functionality (e.g., you may need to re-enter credentials frequently).

Your Rights and Data Requests

You have the right to request a copy of all personal data we hold about you (data access request). We will provide it within 14 days in a readable format. You also have the right to request deletion of your data, though we may retain transaction records for legal and compliance reasons (typically seven years for financial audit trails).

To make a data request, contact our support team via in-app chat or email with the subject line "Data Request" and specify whether you want access or deletion. We will verify your identity before processing.

If you believe we have mishandled your data, you can lodge a complaint with your local data protection authority (if Indonesia has a formal regulator at the time of your complaint).

Policy Changes and Contact

We may update this privacy policy from time to time to reflect changes in our operations, new payment partners, or legal requirements. If we make material changes, we will notify you via email and ask for your explicit consent (if required by law). Continued use of mas4d after policy updates constitutes acceptance of the new terms.

This policy is effective as of the date displayed at the end of this page. If you have questions about how we collect or use your data, or if you want to make a data request, reach out to our customer supportvia in-app chat, email, or WhatsApp. We will respond within two business days for urgent matters (account access, security concerns) and within five business days for routine requests (data copies, deletion).

We remain committed to transparency and trust. Our goal is that you feel confident using mas4d because you understand exactly how your information flows through our platform and who has access to it.